FAQS

1.DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, thereare some perks if you have

an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

2.WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal

payments.

3.HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered

into a SSL secure web page. Your information is then SSL-encrypted and sent

directly to our credit card provider's network, where your card and transaction is

authorized and approved. Your credit card informatioin is not stored on our

servers.

4.ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If yourcredit card is based in

another currency, your order total will be calculated iraccordance with the daily

exchange rate of the date your card issuer processesthe transaction.

5.HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you

typed in is required to be English input method, includding punctuations. If certain

letters of your address contain Non-English letters, you are advised to use the

similar English ones instead. For example, you may change Ietter"?" to"c".

6.CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order

has been processed or shipped. Kindly update yourshipping address to your

residential address instead of your vacational address as we do not know how

long the destination's customs department will have the package on hold.

7.HOW LONG DOES SHIPPING TAKE & HOW CAN ITRACK MY PACKAGE?

The delivery time is based on the shipping option that yoou have chosen. Once

the order has shipped, we will email your tracking number and tracking website.

We are not responsible for delays caused by the custom:s department in your

country.

7.WHAT DO I DO IF I HAVE MISSING ITEMS IN MYORDER?

If something is still missing, please contact us immediately at

support@vanoom.com.

IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT USS DIRECTLY AT EMAIL

SUPPORT@vanoo.COM